Frequently Asked Questions

What are the business hours for the Design Center?

The Design Center is open Monday-Friday from 9am – 6pm.

Where are you located?

We are located on Beltway 8 close to the Highway 290/Beltway 8 interchange.

How long will I have to work with my designer?

Each buyer will be allotted six hours of design time which will be separated into two three-hour appointments.

Will I be working with the same designer for both of my appointments?

Yes, you will start and finish the Design Center process with the same designer.

Do you require a deposit for upgrades?

Yes, there is a 50% deposit required for all additional selections purchased at the Design Center.

Do you accept credit/debit cards?

No, we do not accept credit cards, debit cards, cash, or money orders. We only accept personal checks and cashier’s checks.

Will I receive a copy of my selections?

Yes, at your final appointment you will review and verify that all selection information is correct with your designer prior to signing off. Once your paperwork is complete, your designer will send the signed copies to your sales counselor. 

Can I come to the Design Center and browse?

Yes, anyone is welcome to browse features and selections during our business hours. We highly recommend coming to the Design Center between your appointment times.

Will anyone be able to assist me while I am browsing?

No, most designers dedicate their time to assisting homebuyers with appointments. Your sales counselor can assist you with additional pricing on specific items prior to your appointments.